Have any feedback or complaints about our products or services? Feel free to reach out!
Have any feedback or issues we need to help with?
In order to ensure any feedback is or issues you have raised are dealt with quickly, please follow the following steps:
Our friendly knowledgeable customer support staff will assist you with any questions you may have. Please reach out to them by:
For any issues or disputes our resolution process is as follows:
Alternatively, if you are not satisfied with the outcome of your resolution inquiry you are able to contact the Australian Financial Complaints Authority (the AFCA) regarding your complaint. The AFCA act as a third-party to investigate disputes and complaints against businesses.
Please see the AFCA website for more details: https://www.afca.org.au